To address the challenges with VCaaS, I researched competitor products and analyzed popular APIs to gather design guidelines and best practices. I also conducted user interviews to collect feedback from our early adopters, gaining insights into their pain points and needs. Using this data, I produced Product Requirement Documents (PRDs) and developed a list of essential features, which I prioritized using the RICE framework. I then presented my vision to the C-suite and VC advisors, effectively gaining their buy-in. Once the features were prioritized, I translated them into user stories, grooming them with engineers to ensure alignment and feasibility. I also took ownership of updating and maintaining client-facing API documentation, providing clarity and usability. Throughout the process, I focused on releasing backward-compatible features, preserving the experience of existing clients while enhancing the product for future users.